Reference

Legal Terms That Protect Your Account

These terms set out how aq88 operates, what you can expect from us, and what we ask of you. Access to our platform depends on your local law and eligible regions — read this before you open an account.

Account EligibilityBangladesh Access RulesbKash & Nagad Wallet TermsData HandlingYour Right to Contact Us
aq88 Legal Terms That Protect Your Account
HOW WE HANDLE DATA

Security, Retention and Your Account Rights

We take the handling of your account data seriously. Here is what we do and what you can ask us to do on your behalf.

Account Security

Your account is protected by OTP verification on login. We do not store your bKash or Nagad PIN — those stay with your wallet provider.

Data Retention

We keep account records for as long as required by applicable law. You may request a summary of what we hold by contacting support.

Cookie Use

We use session cookies to keep you logged in across your mobile browser and to remember your lobby preferences between visits.

Request Changes

To update, correct, or request deletion of your personal data, submit a request through the Help Centre in your account dashboard.

REACH OUR TEAM

Contact Us About Legal Queries

If you have a question about your rights, account status, or how our terms apply to a specific transaction — whether that's a bKash deposit or a Rocket withdrawal — our support team can help clarify. Reach us through any of the channels below.

Team online

Live Chat

Open the chat widget from any page on aq88 for direct help with account and legal questions.

Email Support

Send detailed legal or account queries to our support address and we'll respond to your registered email.

Account Help Centre

Log in and visit the Help section to raise a formal request about terms, data, or account eligibility.

What You Asked About Our Terms

These are the questions we hear most often about eligibility, data, and account rights. If yours isn't here, contact us directly.

Access depends on the laws applicable in your region. We recommend checking your local rules before opening an account. We do not confirm eligibility on your behalf.

We collect the information you provide at registration — name, contact details, and payment method identifiers. We do not store your bKash or Nagad PIN at any point.

Log in, go to the Help Centre, and submit a data request. We'll respond to your registered contact with the information we hold on your account.

Yes. Submit a deletion request through the Help Centre. We'll process it in line with our retention obligations under applicable law and confirm once complete.

Transaction records are retained as required by law. Your wallet provider also holds their own records independently — check bKash, Nagad, or Rocket directly for those.

We'll notify you through your registered account contact before any update takes effect. If you disagree with the new terms, you can close your account before the effective date.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.